She explained True Facet's return policy, how certain watches are sourced, including True Facet's guaranty of authenticity. However, Rachel, who helped me, was very knowledgeable, responsive and friendly, answering any and all questions I had. That's why I was a little reluctant about the Jaeger LeCoultre listed on True Facet, having never seen the actual watch in person. Due to the care I received, I would gladly recommend this company without a doubt to any of my watch wearing friends!Īs an avid watch collector, I'm still a little hesitant to purchase timepieces online, especially when the cost is in the thousands of dollars. Great business model, and overall excellent staff. The price of the watch was by far not at the top of their list, yet I was treated as if I were buying their $200,000 Patek Phillipe. Not only did I receive a great looking luxury watch in time for the wedding (which by the way, looked exactly like those in the pictures), but they really took care of my delivery request and left me feeling like a special client. Through the week, I maintained contact with the manager and one other team manager, and they lived up to their promise! They made sure the watch would pass their verification process (which is normally upwards of five days already) and made sure to ship it to arrive all within an acceptable time frame. I wrote an email to True Facet after purchasing the watch, and within 10 minutes on a Sunday night, their customer service manager emailed back. I recently purchased a watch from TrueFacet, and of course, like most people - made a last minute decision to purchase a week before I wanted to wear the watch at a special occasion (my friends wedding).
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